Privacy Policy

Your privacy is important to us. Pet Doors Australia Pty Ltd only collects information of your name, address, phone number and email address for ordering products within our site.

We don't collect information about your credit/debit card details. All payments are securely processed and completed using PayPal, unless paid by credit card via the phone.

We don't share or use your information with any individuals.

Our privacy officer is Mr Philip Taylor, he can be contacted via email at

Returns Policy

At Pet Doors Australia we are committed to excellence in service. Customer satisfaction is an integral part of this commitment.

If you believe an item is faulty it can be returned to us for assessment and will be replaced
if found to be faulty.

If within 30 days of receipt, for some reason the purchased pet door does not meet your requirements, we can be contacted to discuss the issue, and if necessary an alternative pet door supplied, or a refund given.

All products come with a minimum 12 month warranty.